Our Nurse Practitioner can provide much of the same care as that given by a doctor. She is also able to prescribe and issue prescriptions. She is able to advise and treat all minor aliments.
Practice Nursing Staff
We are supported by a team of 2 practice nurses and 1 healthcare assistant who offer a wide range of nursing services by appointment. Patients can book blood tests and blood pressure checks on line via our website or by phoning rception.
Medical Staff who work with us
- District Nurses
- Cancer Care Nursing Team
- Psychological Therapists
- Midwives – if you think you are pregnant please either collect a form from reception or see a doctor.
- Medical Students – Patients will be told when we are training medical students, and you can choose if you prefer to be consulted without a student in the room.
Our manager, Carole Pentelow is responsible for the efficient running of the practice and always welcomes suggestions for improvements from patients.
Weekdays – 8.15-6.15
Mornings from 8.30 am
Afternoons from 2.10 pm
We also hold 1 early morning and 1 late evening surgery weekly for working people who find it difficult to attend during normal opening hours.
Please Note: We do not close at lunch times
Available by phone or on line
We offer a mix of pre-booked and same day appointments. Pre-booked are for patients who need to plan and book ahead. These are available up to 4 weeks ahead and can be booked via our receptionists or on line via our website. Same Days are for patients who have a problem which needs to be dealt with that day. These are obtained by phone and released at 8.00 am each weekday.
Have we got your correct mobile phone number? We now send appointment reminder by text message. If you can’t make it on the day – please reply with CANCEL.
Please do let us know in advance if you are unable to attend any appointment. We can then offer this time to others.
Our doctors, nurse practitioner and nurses are available for telephone advice after surgery each day.
These are for patients who cannot travel to the surgery due to illness or other mobility problems. These are requested by telephoning the surgery on 766472.
We require 48 hours (2 working days) to process routine repeat prescriptions, and a little longer if we need further information.
Obtaining Test Results
Please do be sure to obtain results of all tests, by telephoning our receptionists after 2.30 any weekday. They will let you know if you need to speak to a doctor.
Emergencies when we are closed
Please telephone the surgery on 766472 for information.
Please see our nurse for travel advice and immunisations and allow plenty of time. You will need to fill in a Travel Questionnaire form. Please bring the completed form to your appointment with the nurse. There may be a charge for some immunisations. We do not provide prescriptions for antimalarials which can be obtained without a prescription from most pharmacies.
Some items are not covered by the NHS and you may be asked to pay for these. A list of fees is displayed at the reception desk.
Suggestions, Problems and Complaints
We always try to give you the best service possible and welcome patients’ suggestions for improvement by use of our suggestion box sited in the waiting room. If you do have a problem, please discuss the matter with a member of staff, or ask to see the Practice Manager who is here to help. A copy of our Complaints Procedure can be obtained from reception at any time.
Strict codes of confidentiality are adhered to in the practice. Patients can access their medical records by making a written request to the Practice Manager. A GP can refuse disclosure if it is thought that serious physical or mental harm may be caused to the patient.
HEALTH & SOCIAL CARE INFORMATION CENTRE (HSCIC) – NHS ENGLAND – CARE.DATA
How information about you helps the NHS to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number, but not your name, are sent to a secure system where it can be linked with other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or visit www.nhs.uk/caredata. If you wish to opt-out of sharing then please download the form below, complete and return to the surgery.
Dissent to sharing form
We accept registrations from all new patients living in our practice area – see map below.
New Patient Health Checks
All new patients with on-going health problems, on regular medication or over 50 are asked to book in with our Healthcare Assistant for a new patient health check.
Two Harbours Healthcare